For AWS Connect Teams

Stop wrestling with
your call center config

AWS Connect Success is the management layer AWS Connect is missing. Visualize your entire configuration, troubleshoot call routing issues, and diagnose problems in plain English.

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acme-support — us-east-1
Instance Overview
Call Flows
Real-Time Metrics
Agent Performance
AI Diagnostics
Settings
Calls in Queue
8
24 agents active
Service Level
91.4%
Above 90% target
Issues Found
3
1 routing loop detected
Queue Wait Time Agents Status
General Support 1:42 12 Healthy
Technical Support 3:55 8 Warning
Spanish Support 4:30 4 Critical
VIP Support 0:22 3 Healthy

Your entire call center,
one dashboard

No more digging through AWS consoles, Lambda functions, and CloudWatch logs. See what matters in plain English.

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Instance Interpreter

See your queues, routing profiles, contact flows, and hours of operation in a single view. We map your entire Connect instance so you understand exactly how calls move through your system. No AWS expertise required.

Active Queues 7
Routing Profiles 5
Contact Flows 23
Routing Health
Issues Detected 2
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Call Flow Visualizer

See exactly how calls move through your contact flows. We highlight routing loops in red, dead ends that disconnect callers, and suggest fixes in plain English. No flowchart expertise needed.

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AI Diagnostics

Ask questions about your call center in plain English. "Why are calls getting stuck?" "Are there routing loops?" "Which agents need coaching?" Get instant, actionable answers.

Ask anything about
your instance

Natural language diagnostics that actually understand your AWS Connect setup.

AI Diagnostics
Why are calls getting stuck in the support queue?
Your Technical Support queue has 3 calls waiting with a 3:55 avg wait time — well above your 2-minute SLA.

Root cause: 2 of 8 agents are on break simultaneously with no overflow routing configured.

Fix: Add overflow to General Support after 3 min wait.
Are there any routing loops?
Found 1 routing loop in "Transfer to Billing" flow. Option 3 (dispute) routes back to main menu, creating an infinite loop. 12 callers hit this last week.

Fix: Add counter check — after 2 transfers, route to live Billing agent.

See what your call center
actually looks like

Join the waitlist for early access. We'll show you your instance in plain English within minutes of connecting.

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