Instance Overview
acme-support · us-east-1 · Active since Aug 2024
| Queue Name | Agents | Avg Wait | Status |
|---|
| Profile | Assigned Queues | Agents |
|---|
| Schedule | Hours | Timezone |
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Call Flow Visualizer
Visual map of contact flows with routing path analysis
Routing Loop Detected
"Transfer to Billing" flow: option 3 (dispute) routes back to main menu, creating an infinite loop. 12 callers hit this last week, averaging 4 cycles before hanging up. Fix: add counter check after 2 transfers, route directly to live agent.
Dead End Found
"After Hours" flow: Spanish language branch doesn't connect to any queue or voicemail. Callers hear silence for 30 seconds then get disconnected. ~8 calls/week affected. Fix: connect to Spanish Support voicemail.
| Flow Name | Type | Calls Today | Status |
|---|---|---|---|
| Main IVR Menu | Inbound | 847 | Healthy |
| Transfer to Billing | Transfer | 186 | Loop Detected |
| After Hours | Inbound | 64 | Dead End |
| VIP Routing | Transfer | 42 | Healthy |
| Customer Callback | Callback | 38 | Healthy |
| Spanish Language | Inbound | 95 | Healthy |
Real-Time Metrics
Live performance data from your AWS Connect instance
Call Volume (Today by Hour)
847 total calls| Queue | In Queue | Wait Time | Agents | Trend |
|---|
Agent Performance
Real-time agent status and performance metrics
AI Diagnostics
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Currently Using: Demo Data
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